“It is a dream resource. I am so GLAD it exists!”
In November 2013 we carried out our annual user survey. This is an important means for us to gather information about who is using Copac, how users feel about the service, and what changes they would like to see. We really appreciate the time taken by the 1193 users who filled in the survey giving us valuable feedback.
We are already making a few minor interface changes in response to some of the comments we’ve received. Later in the year we are planning an interface review and the survey feedback will be valuable input into this process. However, as we make changes we will bear in mind the need to balance development requests with the wishes of those who do not want the interface to become too complex.
The following gives a brief summary of the survey results, with more details available for download.
We welcome feedback at any time, as well as suggestions for new catalogues to include on Copac that would be of value to the research community. You can contact us via the helpdesk at: firstname.lastname@example.org
2013 User Survey Summary
Copac provides a global window on UK research materials, so whilst most Copac users are from the UK (76%) or Europe (15%), we also had responses from users across the world. IN terms of background, the largest single group of users are within Higher Education (58%), followed by Independent researchers (12%); but Copac is of value in a diverse range of areas, including publishing and bookselling in the commercial sector.
In looking at their role, some 41% of UK users are academic staff, students, or researchers. After this the largest single group of UK users is library staff (37%) many of whom will also be part of the academic community. Copac users have diverse subject interests, with many users indicating an interest in multiple subjects, but the largest proportion of responses were for the Humanities (UK 35%) and Social Sciences (UK 19%).
For many users Copac is clearly a regular feature of their work with 74% of UK users accessing Copac at least once a week. And they clearly value the service, with 94% of UK respondents agreeing that Copac saves them time, whilst 94% of UK respondents also reporting that Copac is easy to use. We are particularly pleased to see that 99% of UK users would recommend Copac. For non-UK users results were similar, but with a slightly larger proportion of neutral responses.
We’ve had some really valuable comments about what people both like about Copac and what they want to change. Many responses include feedback in more than one category so the numbers reflect the number of comments rather than users.
The database coverage and location finding ability are important for many (UK 54%), with comments also referring to the database coverage as enabling collection assessment, planning library visits, doing bibliographical research, and assessing document rarity. Ease of use and the range of facilities was also commented on favourably (UK 22%), as was the quality and completeness of the data (UK 20%).
In terms of what changes people would like to see, some 62% or users either didn’t respond or actively didn’t want change, so it is in this context that we need to respond to the change requests received. The largest single group of change request comments related to the interface (11%) whilst, given the importance of the database coverage, it is unsurprising that requests for more catalogues also feature (6%). Another 6% of comments related to a desire for specific new or improved facilities, with a further 5% concerned with improved deduplication and 5% wanting improved/enhanced record content; though there is sometimes an acknowledgement that these latter areas are inter-related and neither is easy to resolve.
The full survey results can be downloaded: Copac User Survey November 2013